As your business evolves and your needs change, processes and systems that once worked may no longer be sufficient or you may end up with two systems doing the same thing! SailOne Solutions will help you ensure that your processes and systems are working for you in the most efficient way possible.

System Evaluation

Make sure you have the right systems for your business

Technology moves nearly as fast as your business, and systems that worked a year ago may need to be updated or overhauled to keep up with new trends and your ever-changing needs. SailOne Solutions will evaluate your systems to ensure that you are getting the most out of your technology investment and make recommendations for improvements when appropriate.

Business Process Automation

Make your technology work harder for you

Automating your routine business processes will allow you and your employees to spend more time creating value for your customers and your business.

Customer Relationship Management (CRM) Systems

Increase your conversions and retention

Customer Relationship Management (CRM) tools such as, Microsoft Dynamics CRM, or any number of competitors, have become powerful tools for managing and growing your business with a variety of features and cost structures. Whether you are using a CRM today or thinking about implementing one, SailOne Solutions will make sure you are maximizing the benefit and minimizing the cost of this critical tool.

Journey Mapping

View your business processes from your customer’s perspective

We will create customer “personas” or use real customer experiences to look at what it is like to be one of your customers and discover hidden opportunities for improvement of the customer experience.

Voice of the Customer

ENSURE your customers see your business the way you want them to

Providing an easy to use feedback channel for your customers gives you instant insight into what they really care about and how they see your business. And just as importantly, how they are talking to their friends about you.

Enterprise Architecture

Lay the foundation for your future

Preparing for growth and increasing efficiency starts with understanding and documenting the current state of your business and building plans from that foundation. SailOne Solutions provides you with the expertise needed to create and maintain comprehensive enterprise architecture assets.

Process Improvement

The key to efficiency

Scalability is about more than just technology. Establishing consistent written processes across your organization will position you to take advantage of opportunities as they arise without the pain many organizations feel as they expand and evolve.

Custom Software Development

For your unique challenges

For business needs that aren’t met by off-the-shelf tools, SailOne Solutions provides custom software development in a variety of frameworks that will meet your needs.